Returns &
Refunds
We want you to be completely satisfied with your order.
If you need to return an item, we're here to help.
This policy applies to online orders for consumable products only. For information about skip hire, hazardous waste collections or plant hire services, please visit the relevant service page.
Return Eligibility
To be eligible for a return, items must be:
Unused and in resaleable condition
In their original packaging with all labels intact
Include all accessories, manuals and documentation
Include proof of purchase (order confirmation or invoice)
Return Timeframes
You must notify us within 14 days of receiving your order if you wish to return it.
All items must also be returned within 30 days from the date you received it
Refunds
Once we receive your return and inspect the item, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5-10 working days.
Return Postage
Unless the item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.
We recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.
Damaged or
Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible.
Please provide your order number along with photos of the item and a description of the issue.
We will arrange a replacement or refund where appropriate, at no extra cost to you.
Need Help?
If you have any questions about returns or refunds, our team is here to help.